Return Policy

What is the Return policy?

If you are not satisfied with your Skinverra product we offer 100% cash refunds within 30 days from the date you received your order.We only ask that the following requirements are met:

  • The product are at least 50% full
  • The product must be in original condition (skinverra container)
  • The product is purchased directly from Skinverra.com

Unfortunately We cannot accept returns that do not meet the above requirements. If the requirements are met then Refunds will be issued excluding the return shipping cost.To start a return, you can contact us at info@skinverra.com

How do i return my order?

To initiate a Return simply email us at info@skinverra.com using the same email address used to order the product .

once the item(s) have been received , you will receive your Refund item(s)
price excluding Return shipping cost.
Skinverra.com cannot be held liable for the loss of products being Returned. We recommend using a registered post service like FEDEX and USPS to
Return goods . and keeping a record of the tracking details.
Always contact info@skinverra.com before you send back an item , regardless of the reason.

Where do i send my returns to?

When we receive your request to Return an item via info@skinverra.com. We will send you an email
with the address that you need to send the item(s) to.

How long does it take for my refund to be processed ?

We try to process Returns as quickly as possible. If you are initiating a Return we try
our best to reply within 24 hours. we will refund you through the same method you used to pay within 1-6 business days.

What if the item I received is damaged or faulty?

Please inspect your order upon reception and contact us immediately if the item is damaged or faulty. We always work hard to ensure that all items are of the highest quality and guarantee to our customers a great brand experience. However, if you have a concern with a faulty or damaged item, please email us
at info@skinverra.com , so we can urgently review the matter and find the best
solution for you.

How do i receive my Return payment?

we will refund you though the same method you used to paid for the item(s).

How can i contact you?

To reach our team you can use WhatsApp us on the number on the website, or email us at info@skinverra.com